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Customer Satisfaction Survey
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1. In thinking about your most recent experience with Containers & Equipment, was the quality of the customer service you received:
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Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
2. If you indicated that the customer service was unsatisfactory, would you please describe what happened?
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3. The process for getting your concerns resolved was:
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Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
4. Would you take a few minutes to describe what happened?
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5. Now please think about the features and benefits of the product we offered you itself. How satisfied are you with this product?
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Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
6. If you are not satisfied with the product offered, please describe why?
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7. Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements.
The customer service representative was very courteous
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Strongly agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative handled my call quickly
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Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The customer service representative was very knowledgeable
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Strongly agree
Agree
Neutral
Disagree
Strongly disagree
8. Considering the total package offered, including customer service, the storage features and benefits, and cost, how satisfied are you with Containers & Equipment.
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Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
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